At Movebubble we're in the business of making renting easier for the Renter as well as more transparent. There are two apps that we work on, one of those we called the renter app, this is the public face of the company where people wanting to rent in London can search for property, arrange viewings, and ultimately make an offer. It's a one stop shop for renting!
The second app, called the Negotiator app picks up from the Renter app and communicates viewing requests to the negotiator in the partner agency offices. It also facilitates two way chat communication between Renter and Negotiator and processing of incoming offers.
I've worked on the Negotiator app from its inception as a proof of concept mvp. I started with research using internal knowledge of the market, Renter feedback, new employee videos from agencies, and talking to Negotiators themselves. It’s important to note at this early stage it was quite hard to get an audience with Negotiators. From this I was able to build a framework of what the app needed to do for the Negotiator with what data we had. The concept was simple, the app had to handle the incoming viewing requests and book them. I had two weeks from the beginning of the research phase to make this into a clickable prototype ready for testing and building.
Our amazing development team rapidly created the app making it ready for beta testing. While this was underway I contacted Negotiators and arranged a small evening presentation to introduce them to the app as well as sign them up to the beta test. Throughout the process of testing we collected a lot of feedback, improved usability, and collected ideas for future features that would make this platform invaluable to Negotiators. Beta testing also allowed us to build a deeper relationship with partner Negotiators allowing for better communication of feedback, wants, and needs for the app and Movebubble.
A month later testing with our group of Negotiators from multiple brands we decided to roll the app out to all our partner negotiators. From the summer of 2016 to the present we have worked on the app constantly to improve the experience for both Negotiators and Renters alike. We redesigned the app in October 2016 with a full product team dedicated to bring it more in line with the styling and feel of the renter app. Some features we've designed and implemented during that time include two way chat between the two apps, viewing status messages, property suggestion, viewing rescheduling, defined meeting locations, as well as many other small refinements.